# FAQ | OTS Signs

> Plans, players, and the practical details, in plain English.

Canonical page: https://ots-signs.com/faq

Plans, players, and the practical details, in plain English.

## Plans, pricing, and access

What's included, and what costs extra.

### What's included on every plan?

Every Ausvero plan includes the layout editor, publishing, scheduling, screen groups, standard widgets, emergency broadcasts, triggered rules, offline playback, unlimited users, custom roles, and approval workflows. No per-seat charges.

### How do the plans differ?

Core has everything you need to create, publish, and manage signage, for $9 per screen per month. Pro, at $12, adds 365 days of history with restore, premium data feeds, larger Data Tables, advanced reporting, the REST API and webhooks, and the full Ad Manager. Enterprise adds custom terms, SSO, a 99.95% uptime target, phone support, and a dedicated account manager.

### Can I try it first?

Yes. Ask for demo access through the contact form and we'll send you a login to our demo workspace within one business day.

### Are hardware and design included?

Not by default. Hardware, pre-provisioned players, installation, and design work are quoted separately on every plan. Enterprise agreements can include design hours. We'll tell you exactly what's included before any work starts.

### Can I add screens later?

Yes. Add screens whenever you like. Each one is billed at your plan's per-screen rate, and you can move up a plan whenever it makes sense.

### Is there a mobile app?

iOS and Android apps are coming soon. They'll let you check on screens, post photos and video, and send an emergency broadcast from your phone. Everything is already available in your browser today.

### How do emergency broadcasts work?

Pick the screens, groups, or locations and send existing content or a message you type. It takes over those screens immediately and returns them to normal when you end it. Broadcasting has its own permission, and every broadcast is logged.

### Can I sell advertising on my screens?

Yes. Pro and Enterprise include the full Ad Manager: an advertiser portal, rate cards, campaign scheduling, pacing and budget caps, and proof-of-play certificates you can send to advertisers.

## Players and content

What a Ausvero screen needs to work.

### Do I need new screens?

Often not. We can check whether your current displays will work, or quote new hardware if they won't. It depends on the screens and where they're going.

### What happens if the internet goes down?

Your screens keep playing. Players save content locally and catch up as soon as the connection is back. A brand-new player needs to connect and sync at least once before it can play offline.

### What can I put on screen?

Images, video, audio, PDFs, and web pages, arranged in layouts with live widgets like clocks, weather, news feeds, calendars, social feeds, QR codes, and more.

### Does kiosk mode support touchscreens?

No. Kiosk mode locks a screen to full-screen display. Touch experiences like check-in, wayfinding, or ordering need their own app, and we're happy to talk through options.

### Can I show content in other languages?

Yes. You publish whatever content you like, and you can schedule different language versions for different screens or times.

## Security, integrations, and support

The details your IT team will ask about.

### How do you control who can change things?

With roles (built-in or custom), user groups, approval workflows, two-factor authentication or passkeys, and an audit log of every change. Give each person exactly the access they need.

### Does Ausvero integrate with our systems?

Every plan can fire triggered rules from an inbound webhook. Pro and Enterprise add full REST API access and outbound webhooks. For anything more specific, we can build a custom integration on Pro and Enterprise.

### Does Ausvero connect to Google Drive, Teams, POS, or inventory systems?

Every plan includes cloud storage integrations and Canva for bringing in files. There are no built-in Teams, POS, or inventory connectors. A custom integration can fill the gap.

### What support is available?

Every plan gets email support. Pro adds same-day priority support and guided onboarding. Enterprise adds phone support, a dedicated account manager, and assisted onboarding. Core onboarding is self-service.

### Can you create our content?

Yes. Our in-house team does layouts, photography, video, and motion graphics, quoted per project.

## Question not listed?

Send it to us and we'll reply within one business day.

[Talk to us](https://ots-signs.com/contact)